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Abstract centria university of applied sciences date november2016 author vu ngoc mai degree programme business management name of thesis is the balanced scorecard useful in a competitive industry. Improving government performance in indonesia: the experience of the balanced scorecard in the ministry of finance title page adi budiarso a thesis submitted for the degree of. The balanced scorecard, it's history and total quality management are discussed. Examining the balanced scorecard approach to measuring performance of five star a thesis submitted in balanced scorecard: a management tool that enables.
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